Privacy Notice for My Pharmacy LLC.
Effective Date: January 1, 2025
This Privacy Notice explains how My Pharmacy LLC collects, uses, stores, and protects your personal information in compliance with Bermuda’s Personal Information Protection Act 2016 (PIPA). By using our services, you agree to the terms outlined in this Privacy Notice.
Personal Information We Collect
We collect and retain personal information necessary to provide pharmacy services, including:
- Identification Information: Name, date of birth, and contact info.
- Health Information: Prescriptions, medical history, allergies, and other health-related details.
- Payment Information: Billing address, insurance information, and payment methods.
We use security cameras which collect:
- Visual images and audio and video footage of individuals interacting with our staff at the front counter as well as within our pharmacy.
Where applicable, we may also collect information required by law or to ensure the safety and efficacy of pharmaceutical products.
How We Use Your Information
We use your personal information for the following purposes:
- Dispensing medications and processing prescriptions.
- Providing pharmacy-related advice and consultations.
- Communicating with you regarding refills, product recalls, or health notifications.
- Billing, payment processing, and insurance claims.
- Complying with legal and regulatory requirements.
The information captured by our security cameras are used to
- Ensure the safety and security of customers, employees, and visitors.
- Ensure adequate practices are followed regarding the dispensing of medications
- Deter and detect theft, vandalism, and other unlawful activities.
We will not use your personal information for purposes unrelated to our services without obtaining your consent.
How We Protect Your Information
We take reasonable steps to safeguard your personal information from unauthorized access, use, or disclosure, including:
- Secure storage systems and encryption technologies.
- Access controls and regular staff training on data privacy.
- Policies to ensure the secure disposal of data no longer needed.
Sharing Your Information
We may share your personal information with:
- Healthcare providers involved in your care.
- Insurance companies for processing claims.
- Regulatory authorities to comply with explicit legal obligations.
- Law enforcement in the case of security camera footage where a crime has been reported or we are legally required.
We will not sell or share your personal information with third parties for marketing purposes.
Your Rights
Under PIPA, you have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you. In the case of security camera footage, you must specify the date and time when you attended the pharmacy.
- Correction: Request corrections to inaccurate or incomplete information.
- Withdrawal of Consent: Withdraw consent for specific uses of your information.
- Erasure: Request deletion of your information where it is no longer necessary.
To exercise your rights, contact us using the details provided below.
Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice or as required by law.
Updates to This Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on our website or made available in our pharmacy.
Contact Information
If you have questions or concerns about this Privacy Notice or our data practices, please contact us:
My Pharmacy LLC
25 Point Finger Road, Paget, DV04, 441-261-2000
By using our services, you acknowledge that you have read and understood this Privacy Notice.